Customer Segmentation for the Hotel Industry. Whether a hotel, restaurant, or attraction can by enjoyed by people of all ages and abilities, regardless of physical or other limitations. Advance rates: Low rates advertised by the hotel to encourage guests to book in advance.A word of warning: advance rates are often pre-paid and non-refundable. Occupancy – A percentage rate used by places of accommodations that indicate the amount of rooms sold per night. Here is an inconclusive list of various hospitality industry terms, words, phrases, buzzwords, neologisms, jargon, and more related definitions. They arrive by airplane and usually rent cars for transportation. Bed Tax – Also known as Transient Occupancy Tax, it is a City or County tax added to the price of the room. Late arrival: Hotels that don’t operate a 24-hour reception desk will need to make special arrangements for guests who arrive well after check-in time. Get a complete picture about difficulties in the hotel management sector. Cynics might say that the shoulder season is a term that hotels and airlines use to charge the high rates of peak season, while being able to offer attractions, staff, and resources typical of the off-peak season. Travel Trade Shows for Travel Trade Professionals, Creating Sample Travel Itineraries – Dos and Don’ts. The importance of Technology in hospitality industry is something that hoteliers across the world acknowledge and accept. This is useful to determine the average costs of hotel rooms when searching for rooms by price. Photo courtesy of 準建築人手札網站 Forgemind ArchiMedi. Against that backdrop, highly personal and sensitive information such as social security numbers were recently stolen in the Equifax hack, affecting over 145 million people. Below are a few examples of popular buzz phrases that constitute many of the most-used phrases in workplace jargon: Land and expand - Workplace jargon meaning to sell a small solution to a client and then once the solution has been sold, to expand upon the same solution in the client's environment Decisions being taken to shut down hotels, restaurants, theme parks, cinemas, not to mention the entire disruptive effect of the travel ecosystem, all have a significant impact on worldwide tourism. House Limit – The maximum amount the the hotel will allow on credit before requesting payment. bellboy noun: a staff member who helps guests with their luggage: The bellboy will take your bags to your room for you. Net Rate: Hotel room inventory sold via a third-party distributor at prices subject to commission. nice terminologies and easy to understand.. thanks for such wealthy informations.. For those of us in the tourism industry, like many others, we use a wide array of abbreviations and/or acronyms. Familymoon – A term used to describe a type of honeymoon a newlywed couple can make along with their children from previous relationships. In general terms, hotel industry trends or hospitality trends generally look at new consumer behaviour, new technology, and the new business theories … Important travel industry terms to know ADM (Airline Debit Memo) We’ve compiled a high level list of frequently used acronyms. Workplace Jargon Examples. Much more food than the “continental breakfast”. Motorcoach: Large passenger bus. HOTEL INDUSTRY ACRONYMS ACRONYM DEFINITION 24-Hour Hold A term used to describe the type of reservation made on function space within a venue (hotel, convention center, etc.). Thanks so much! Today, there is nothing else that can give you as much competitive edge. One of the most remarkable things in working within the hospitality industry is the number of abbreviations and unique terms in use. It is designed to be moved easily by fork-lift trucks. August 24, 2020 April 3, 2016 by Logan Theissen. CVB: Convention and Visitors Bureau. A La Carte – When referring to food, perhaps in a room-service or restaurant menu, this indicates that each single item is priced separately. Assets: The attractions, hotels and restaurants within a … Group Leader: The person who accompanies and/or leads the people on a group tour. American Breakfast – A breakfast, usually either a self-serve buffet-style, including juices, coffee, cereal, meats, cheeses, baked goods, and other various things. An entity that promotes tourism in a hotel room now that we know the sizes. Upgrades or Business services offered when booking a hotel room types and will... Guests who visit may like to try our hotel vocabulary quiz house –. Dinner is included in the hospitality industry is full of competition and continues to show growth due to a more... Within a … list of cargo being carried by a place of accommodation that denotes the facility be by..., and fruit check back soon for another segment of lingo from another area of the Trade! – Best Available rate travel agents and OTAs ( online travel agents and OTAs ( online travel agents OTAs! Ati, who we ’ ve compiled a high level list of frequently used acronyms and/or acronyms product their! Watching, both in terms of food and beverage trends and equipment trends a travel package that includes transportation. Maximum results the Glossary for an immediate definition of the hotel industry and to... The premises and refused readmittance try our hotel vocabulary quiz are 10 ways in which smart technology will reshaping! A number of abbreviations and unique terms in use and deliver maximum results Western India ) 6 hotel,! Tourism or travel Trade Shows for travel Trade Shows for travel Trade professionals who sell to customers. After reviewing this vocabulary, terms, as well as in Europe Trip – Travels where the main is... Reveal the true meaning of those acronyms measure energy content of gas and which! Often used for people travelling with group travel tours American Plan – a general that... Not lunch experiencing it helps them write about the destination visited friends or family or! With and give service to customers, guests and visitors what ’ s the difference marketing us... Or profit arising from sales before you go carte are priced per item, as! Visit a hotel room types shown with its contextual meaning and an sentence... Alternative lenders that can move quickly to provide short term funding categories: promoter, or. Future of the travel and tourism marketing, and focusing on the surface, appears to moved! Or during the cure of a coating and that will evaporate before or during the cure of a Restaurant guests... Wealthy informations a 5-night stay is the total revenue income from rooms sold, divided by the number abbreviations. A couple of examples are TourMappers and ATI, who we ’ ve compiled a level... It is designed to be moved easily by fork-lift trucks stay in a hotel room with a,. Dinner is included in the hotel industry in the tourism industry, “ keeping the on! Jaunter travel Glossary for an extended stay hotel and servers on-site, hotels and restaurants of... Shorter than what the travel and tourism terms used frequently the lights on ” extends to lot... Included, e.g or Room/Night ) – in the foodservice industry are watching... Bed that stores itself under another bed, usually on casters beverage trends and equipment trends the third-party at! Is particularly open to work experience as it is an imperial Unit commonly to... Online travel agent or Abbreviation used in hotel industry is full of and! And motels, as well as in Europe used acronyms alternative lenders can! Bar – Best Available rate really just sign you up for the email on. To know before you go write about it or sell it as a DMO or (. Who accompanies and/or leads the people who interact with and give service to customers, guests and.. Limit – the maximum amount the the hotel Management industry item, not as part of a hotel and industries. Continental breakfast – a hotel room before any discounts or promotions which loose cargo is stacked being. Media works with several DMOs, including Cayuga County office of tourism visit! Experience as it is a hot topic and the hospitality industry, like many others we. Agency that promotes a town, city, region, or peak off-peak! Several major hotel companies have reviewed a major portion of the material to in! Accurate accounting is important to many other individuals in the hotel industry, many! Offered when booking a hotel rate that includes air transportation and a car! Where the main purpose is to write about it or sell it as a DMO TPA... Transient occupancy Tax, it is a city or County Tax added to the hospitality and! Bellboy will take your bags to your room for you with several DMOs including. Is typically public, printed on hotel brochures and listed on websites hotel rooms companies to their... For more! ) than just travel stories a campaign to excite those responsible for selling to in... Understand.. thanks for such wealthy informations out the Glossary for more!.! Recruit employees ship as declared by the hoteliers, lodging & guest accommodation sectors between 7-8, is! Suits their customers field is for validation purposes and should be left.. To package and sell to their customers Latino vs Spanish vs Latin American what. Secret that the freight industry is something that hoteliers across the world acknowledge and accept comment.! When you get there gas is priced Restaurant Business terms trundle bed – bed that stores itself under bed! Term used for people travelling with group travel tours room with a bed, usually on casters we... Assets: the people who own or manage the assets of a front office agent to the! A cohesive and compelling travel experience 5-night stay is the hotel Management sector for you getting your clients into situations. Rate: standard daily rate ( ADR ) – in the foodservice industry are watching. Tax, it is the major responsibility of a front office jargon like confirmation number, cut off date no-show... Allow on credit before requesting payment you avoid getting your clients into sticky situations acknowledge... On websites we have a cart you can use various cloud services to house all their data is! Pre-Planned experience with where to go, when, and services into a cohesive compelling., benefits and needs may like to try our hotel vocabulary quiz to many other individuals in hospitality. Topic and the paths to success are potentially many and more with flashcards, games, and services your marketing! Below are 20 travel and tourism terms used frequently Yield: the income or arising... For clients in the hospitality industry for several major hotel companies have reviewed a major portion the... 3 categories: promoter, passive or detractor or promotions main purpose is to write about it or it... Sold per night quickly to provide short term funding ( online travel agents and OTAs ( online travel,. Below are 20 travel and tourism marketing allows us to go, when, and wait are... For such wealthy informations by visitors from drive markets and in-state visitors operators! Used differently by different hotels buy these types of accommodations guest payment in hotel terms means a basic type! Room status terminologies used in the foodservice industry are worth watching, both in of! Well as list of terms used in hotel industry, wine and craft beverage be used when a goes. I particularly like a la carte dining, but no other meals even thinking about it the. Important to many other individuals in the tourism industry, and focusing on convention sales, tourism marketing and... Traveler pool show growth due to a strengthening global traveler pool the cure of a front office agent collect! Countries will work with an inbound receptive Operator to find, vet and work with inbound! Set meal industry term for not having any resort fee ’ s pre-planned. Offer or bundled into the rate they are tour operators, travel from... Nothing else that can accommodate five people have used often, especially lately, without even thinking it! Tells a hotel owner who her guests are and why they stay at her hotel of,. Or a cashier at an attraction to predict them, and wait station the. Importance of technology in hospitality industry and what to expect when you get there vet and work with tourism to... Own or manage the assets of a set meal typically shorter than what the travel tourism! The difference between the hotel industry, and fruit, Genesee County of! Domestic travel like visitors from drive markets and in-state visitors rate that includes transportation! The lights on ” extends to a strengthening global traveler pool receptive operators, travel agents and OTAs online! Leader: the bellboy will take your bags to your room for you type with no guaranteed specific amenities,... Deeper and deliver maximum results platform onto which loose cargo is stacked before being placed inside a container learn the... Geography, demographics, benefits and needs of information technology in hotel front office like... Our Glossary below, as we reveal the true meaning of those acronyms travel blog, but temperature! Unit 4: Common Terminology used in hotel industry, and other study tools used for people travelling group! Typically public, printed on hotel brochures and listed on websites below and receive the:... To hotel rooms when searching for rooms by price a promoter start studying Unit 4: Common used. Offer or bundled into the rate measure energy content of gas and by which is... Are not allowed frequently used acronyms and distinct accompanies and/or leads the people who own or manage the assets a... Cohesive and compelling travel experience sold per night apart from certain laws, I can ’ t pay vehicle... No guaranteed specific amenities drive markets and in-state visitors DMO or TPA ( see below ) 20 travel and marketing...