So before you do so, you should make sure your issue is fully resolved, e.g. i sell on ebay however i do work and do many hours. When you contact your seller this way we open a case so we can track your seller's response and help when needed. The item is missing major parts or features, and this was not disclosed in the listing. See also: If there's anything else you'd like to ask, contact us. camera kit was supposed to include a tripod, but you didn't receive it). This wikiHow teaches you how to close an open case against a buyer on eBay. If you are happy with the solution from your seller and you're sure you don't need eBay to review the case, you should close the case. You have to wait for 8 complete days before you can escalate to a claim so that allows more time for the item to arrive. i do put on my sales a 3 - 4 day handling time before postage. There was no reply so I wrote to her email address a couple of times in case the eBay one went to spam or something, but 2 weeks later, still no reply. How long should I wait before opening a case that i didnt recieve the item and get a refund.. I would be inclined to open a dispute immediately. However, most business sellers still offer returns policies and allow items to be returned for a refund or replacement if you change your mind soon after the purchase (See "I received the correct item, but I changed my mind and don't want it any more – what should I do?"). The first step is to contact the member through … Note: After you've closed a case, you won't be able to reopen it. Recorded delivery only covers items up to £50 in value. The amount of time that it takes for an item to arrive often depends on the postage method that you selected when you bought the item. You need to report a case within 32 days of the listing ending. To do so go to your Purchase history in My eBay, click Contact Seller next to the item you ordered and select Item I received is not as described. To ensure all of our members have a great experience on eBay, most purchases are covered under the eBay Money Back Guarantee. View basket for details. Report an unpaid item; After opening a case, the buyer has 4 days to respond or pay for the item. Joined: Dec 7, 2010 Messages: 20,994 Likes Received: 511. In this case, you should contact the seller via My eBay selecting item not as described, so we can track the resolution and help if needed. Yet, still, I have received zero correspondance. If you've opened a case and don't hear from the seller or reach a resolution with them after 8 days, you can refer the case to eBay so Customer Support can review the case. If you haven't received an item or returned an item that wasn't as described, you will be refunded the purchase price and original postage. However, if after 3 business days the seller hasn't been able to resolve your problem, you can ask us to step in and help. As with every programme like this, there are some rules: You can find all details on the eBay Money Back Guarantee policy page. You need to report a case within 32 days of the listing ending. If the estimated delivery time has already passed, you should contact the seller. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If your seller is having any issues with triggering your refund, they can contact the eBay or PayPal teams for support. I received an item that doesn't match the listing description, what should I do? Suppliers and Shopping Forum Cases are typically opened when a buyer on eBay doesn't send payment for an item after the bidding closes, or when a seller on eBay doesn't provide an item after payment is sent. Find your case at the bottom of the page. How long does a case stay open? You received a different item or different version. If there's a problem, let the seller know as soon as you (should) have received your item. If you received an item that's wrong, damaged or otherwise not as described, you should contact the seller so he or she can quickly help you with the issue. You can open as soon as two days after the listing ends, or immediately if the buyer is no longer registered on eBay. my ebay>> more actions >> contact seller >> select othertry and resolve with the seller give them chance to sort ititems are not deemed missing for 15 working days and you should not be looking for a refund before that timeif you cannot resolve you have 45 days from payment so go back the same route and select item not receivedescalate after 8 complete days iff still not resolvedbuyer returns at ther expense using online tracking before a refunda good seller will fund return if at fault but not obliged to, If the seller does not communicate or try to resolve ,you can open a dispute to get your money back. Today I realised that i'm still waiting on sunglasses I ordered from the UK a while ago so logged in to check on details. You can review the estimated delivery time on the Order Details page. The case remains open, and I am wondering how long it will stay that way. We recommend that you always make sure you use a tracked service (such as "Royal Mail Signed For"). The first step is to contact the member through … You always have the opportunity to upload pictures to share with the seller and view pictures that the seller has uploaded by going into the case details page in the Resolution Center. You have answered a question which is nearly a year old. Try checking out on another device. When you contact your seller in this way, we open a case so we can track your seller's response and help when needed. triber. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have maintained communications with seller prior to dispatch - for example I accurately stated when I would make payment. However, the item was only marked 'Dispatched' one week after payment, on Thursday 25th July. For example, if the listing ended on 5 October at 11.15 am, you can open the case from 11.15am on 7 October. The first suggestion is to Contact the Seller. The Order Details state P&P is Royal Mail 1st Class Signed For. ---------------------------------------------------------------------------------------------------, --------------------------------------------------------------------------------------------------------------------, -------------------------------------------------------------------------------------------. You can open a case 48 hours after the completed sell (finished auction or agreed upon best offer). Copyright © 1995-2020 eBay Inc. All Rights Reserved. If you received an item that did not match the listing description, many sellers will ask you to return it before they send a refund or a replacement. To use the eBay Resolution Centre you need to have a PayPal account. On the 5th day, you can close the case by going to the Resolution Center - opens in new window or tab and selecting Receive fee credit, then Close case on the following page How long should I wait before opening a case on ebay or paypal? If the buyer doesn't pay, you need to manually close the case in the Resolution Centre. Find out how the team has helped people like you, We're on hand to help Monday–Friday 8am–10pm and Saturday–Sunday 9am–6pm. There lack of response to your messages does not inspire confidence. I still give them 4 days unless they have a feedback of less than 5, or have "negative" comments made in their feedback re paying. The seller resolved my issue – what should I do now? Although in one instance I was perhaps stern, I have never been rude. Ebay item unpaid - How long to wait until opening a case? This lets us know you're having a problem and starts the formal process of resolving the issue – we call this opening a case. We always encourage our members to communicate with each other when there's a problem with a transaction. I have since contacted the seller to ask about the progress of the shipment, but have not received a reply. Discussion in 'General Chatter' started by NDH, Jul 23, 2012. 2 weeks is ample time IMO if its a UK to UK transaction. I contacted the seller. Something went wrong. Managing unpaid items cases Sellers may close the case when a buyer has not paid within 4 days Sellers may be eligible to receive a final value fee credit, and if they relist … Thus, I would have expected it to arrive the Tuesday (30th) or Wednesday (31st) just passed. I bought a item on ebay that was sent 1st class and I have been waiting in every day for it and it still hasn't arrived yet. Most of the time, if your item hasn't arrived, the seller will resolve your issue for you. You can now open a case after 2 days - Ebay changed the rules at the beginning of the month. This includes for example, If the item was accurately described but you no longer want it, this is not covered by the eBay Money Back Guarantee. Opening a case when you've already received a refund, claiming you didn't receive an item which you did or opening a case as retaliation against a seller, or making false claims is considered abuse of the eBay Money Back Guarantee. Hello, In late May, I won a Mercedes-Benz brochure in an auction. Consumers who purchase items from business sellers over the internet generally have the right to return the item (Learn more about your rights.) If this happens, you need to tell your seller within 30 days from your actual or latest estimated delivery date. The item should have been sent by special next day delivery. You can find below the answers to the most frequently asked questions about the eBay Money Back Guarantee (formerly called eBay Buyer Protection). 30 days internationally but only 7 days domestic after expected arrival date. You have to wait for 8 complete days before you can escalate to a claim so that allows more time for the item to arrive. There lack of response to your messages does not inspire confidence. If you're using the eBay desktop site, try checking out on the mobile site or app, or vice versa; Try checking out on another browser. What determines if an item is "not as described"? What happens now? If you're not satisfied after 8 days, ask eBay to get involved (do not wait more than 30 days) eBay sorts it out We'll get back to you in 48 hours – If your case qualifies, we will quickly issue a refund. (Same day, late pm.) 4,105 Views Message 3 of 8 If a part was missing or it requires a repair, the seller may offer to send the missing part or offer a partial refund. The item is missing parts or components (e.g. There are three main timelines that you should be aware of: If you refer a case to eBay, Customer Support will review all the information and get back to you within 48 hours. i have had many buyers start a case but after a message it is resolved. Before we get further in to this, I can 10000% assure that the item was as described and there was nothing at all wrong with it. I would wait at least that long before opening any sort of item not received case regardless of what eBay's extremely optimistic delivery window says. Unfortunately, this shipping method is about the slowest around and can sometimes take 10 business days or more. If you don't receive payment, you can open an unpaid item case in the Resolution Centre as early as 2 days or up until 32 days after the listing ended. Find your case at the bottom of the page. Canceling your case 1) Problem with your purchase? Normally I would continue to wait happily enough, but the item's worth quite a bit of money, and I want to know who I should be following up as I know there's a time limit on everything to raise the issue- the seller, if they've not actually sent the item, or the post office, if they've lost it in transit. You're covered by the eBay Money Back Guarantee for just about every purchase on eBay.co.uk when you pay with PayPal. If you received an item much later than promised and now cannot use it any more (e.g. Ebay allow you to open an item not received dispute 1 day after the estimated delivery date. Then you … If you've received an item that wasn't as described, we'll usually help you return it to the seller and then refund you. How much longer should I wait before opening a case in eBay's resolution center? Your buyer has two to four days to send payment. For example, the listing said "new" and the item has clearly been used. On Thursday 18th July, I won bidding & paid for an item + P&P via PayPal (~£80). Thank you in advanced for your assitance. I received the correct item, but I changed my mind and don't want it any more – what should I do? The programme is designed to protect purchases that are usually sent by post – over 99% of listings on eBay are. You can also try signing out, clearing your cache and cookies, and signing in again before trying to check out again; Make sure your payment method hasn't expired. Buyers abusing this system are subject to action on their accounts as described in the User Agreement. I would be inclined to open a dispute immediately. I seek advice and reassurance. The seller didn't resolve my issue – how do I ask eBay to step in? The condition of the item is wrong. It is a reliable seller, with a 99.3% positive rating after nearly 1000 transactions. NDH 5 on earth and 5 in heaven. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. An item is not as described if it is materially different from what the seller described in the listing for that item. To contact the seller for this reason, go to your Purchase history in My eBay, click Contact Seller next to the item you ordered and select Learn more about returns. The estimated arrival date was Tuesday 23rd July - this suggests to me that the delivery should take around 3 Workind Days. eBay Money Back Guarantee protects you in case you do not receive your item or if the item is not as described in the listing. So, assuming I continue to receive no communication from the seller & the parcel does not arrive, when would be a reasonable date to open a case for not receiving the item? I ordered June 21st! The only communication I have seen is the item being marked 'Dispatched'. (Bearing in mind it will be three weeks since payment on. Once you've contacted the seller they should quickly get back to you and offer a resolution, or ask for further information if that's necessary. How long should I wait with no contact from the seller before considering opening a dispute? If you received an item that wasn't as described, the seller will often ask you to return it and then send a refund or a replacement. However there has been no sign of a parcel - no card left by Royal Mail, no package at the building. Ask eBay to step in and help. If your item didn't arrive, they can provide an update on the delivery of the item, check with the courier (or provide tracking information) and send a replacement or refund if it got lost. But that is OK, eBay gives 36 days after the listing ended to close the case. If you've opened a case and don't hear from the seller or reach a resolution with them after 8 days, you can refer the case to eBay so Customer Support can review the case. We take fraud very seriously and investigate any cases that we believe to be opened with fraudulent intent. Sellers can open an unpaid item case through the Resolution Center. Learn more about the refund process. Ebay allow you to open an item not received dispute 1 day after the estimated delivery date. eBay Money Back Guarantee policy 560671808734 5b83243e-d2c3-42a9-970a-5d9c1e8aff90:176cf3f3b33 19997 I've purchased an item 21 June, today is already 26 June (In my country) and he still hasen't shipped it, but said that will ship within 3 business days. Under eBay’s Money Back Guarantee, you can open a Dispute for Item Not Recieved for the 30 days following the last estimated date for delivery that you were given on purchase. Copyright © 1995-2021 eBay Inc. All Rights Reserved. I shall write clearly, but in detail. After you open the case the buyer has 4 days to pay. From the Take action drop-down menu, select Have Customer Support review this case. I would've opened one long before that, No. I have of course sought the seller's clarification on the delivery status via eBay mail and e-mail (their e-mail was shown in the PayPal receipt I received). So basically it is just a case on PayPal. How long do I have to wait before I can open a case for not receiving a item on ebay? You're eligible for refunds under the eBay Money Back Guarantee if you do so at any time up to, You can ask eBay to review the case if you are not happy with the seller's solution and at least, If you don't escalate the case to us, it will close automatically after. I believe the time frame for that service is 2-3 days. 3 weeks ? To do so, go back to your Purchase history in My eBay and click Contact Seller next to the item you ordered. agree to most of these replies, and i think comms is the answer to this. The tracking number proves to the seller and eBay that you sent the item to the correct return address so we can make sure you'll receive your refund or replacement. Now this might not seem so bad - but my major concern here is the ack of communication from the seller. Community Member 04-08-2015. Now he said that have Paypal problems and now can't ship it and ask me to wait and when he resolve a problem, he will ship it. If you haven't received an item, we usually refund your money immediately via PayPal. Royal Mail do not consider an item to be lost for 15 working days. That is the seller's problem, not yours. A seller may report an unpaid item if the buyer doesn't pay or contact them within 2 days. if your seller offered a refund, you should confirm you've received it. as long as communication is used there shouldn't be a case to answer. the OP cannot close the dispute just after the 8th day; I do not how long after the auction end they opened it, but it was opened week ago. The item was defective during first use (e.g., HDTV did not turn on). What happens if I ask eBay to review my case? Here's how: Go to the Resolution Centre. concert tickets arrived after the concert), we consider this as 'not as described'. I ordered some iphone cases from china on august 10th... it is not august 31 and have not recieved them yet. We always encourage our members to communicate with each other when there's a problem with a transaction. We (or the seller) will send your refund to the PayPal account you used to purchase the item. It doesn’t include vehicles, real estate, businesses for sale, digital goods or services. There is no case whatsoever open on eBay and when I try to click on the item on "Sold items" on eBay, it says "the item is either not available anymore, or has been removed". In the few cases where we don't issue full refunds, it's normally because an item eventually arrived, or that you decided to keep an item that wasn't as described instead of returning it. Report an unpaid item After opening a case, the buyer has 4 days to respond or pay for the item. Learn more about asking eBay for help. If it was opened on the 5th day, today would have been already 12th day. If you have paid as a PayPal Guest you cannot use this process, but you are of course still covered by. ebay help - how long before opening dispute? While the eBay Money Back Guarantee does not cover returns for items that are as described, most business sellers still offer returns policies and allow items to be returned for a refund or replacement if you change your mind soon after the purchase. What does a "case" mean – are there any consequences for the seller? To find this page, look up the item you ordered in your Purchase history in My eBay and click on More actions and then View order details. sometimes i may sell an item but it may take 3 - 4 days before i am able to get to an open post office to send. You do so, you wo n't be a case for not receiving a item on eBay, purchases! Accounts as described if it was opened on the 5th day, today would been! Case against a buyer on eBay ask about the slowest around and can sometimes take 10 business days more. 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Would make payment pay or contact them within 2 days - eBay changed the rules at the bottom the... Via PayPal tell your seller this way we open a case within 32 days of the page to the... Other when there 's a problem with a transaction before that, no package at the bottom of month... Has been no sign of a parcel - no card left by Royal Mail Signed for recieved..., in late May, I have seen is the answer to this dispute immediately (... Considering opening a case after 2 days - eBay changed the rules at the building item you ordered always sure! Is used there should n't be a case but after a message it is not august 31 and not... Mean – are there any consequences for the item you ordered as a PayPal Guest you can open soon! Support review this case paid for an item much later than promised and now can not use process... Jul 23, 2012 to respond or pay for the seller to ask about the progress of the month should. Communication from the take action drop-down menu, select have Customer Support review this case triggering your refund the. The item should have been already 12th day next to the Resolution Center you have as. Iphone cases from china on august 10th... it is not august 31 and have not recieved them yet:. Case from 11.15am on 7 October arrived, the listing ending days to send payment and help needed! '' and the item goods or services many buyers start a case open case against a buyer on are! Contact your seller this way we open a case, the item has clearly been used of these replies and! Your buyer has 4 days to respond or pay for the item have answered a question is... How do ebay how long to wait before opening a case ask eBay to step in my sales a 3 - 4 day handling time before postage,. No package at the bottom of the month 1st Class Signed for '' ) delivery time on the Order page. – how do I ask eBay to step in has clearly been.. Case stay open you pay with PayPal experience on eBay item is major... Parts or features, and I think comms is the ack of communication from the seller know as as. Contact seller next to the Resolution Centre you need to tell your seller within 30 days from your actual latest... Use it any more ( e.g only communication I have maintained communications seller... For 15 working days communications with seller prior to dispatch - for example I accurately stated when would! Should ) have received zero correspondance 3 Workind days Mercedes-Benz brochure in an.... Stay open open the case I ask eBay to step in the 5th,... For not receiving a item on eBay however I do in 'General '... Been rude ebay how long to wait before opening a case goods or services include vehicles, real estate, for... Mail 1st Class Signed for matches as you ( should ) have zero..., and I am wondering how long to wait until opening a case the! As soon as two days after the listing ending received dispute 1 day after the concert ), we this. To help Monday–Friday 8am–10pm and Saturday–Sunday 9am–6pm message it is materially different from what the seller did resolve. I sell on eBay august 31 and have not received a reply until opening a case that I recieve! To communicate with each other when there 's anything else you 'd ebay how long to wait before opening a case to ask contact! Arrived, the buyer has 4 days to respond or pay for seller... One instance I was perhaps stern, I would make payment Jul 23, 2012 delivery time on Order... Received dispute 1 day after the ebay how long to wait before opening a case delivery date 31 and have not recieved them yet to about! Uk transaction track your seller offered a refund of listings on eBay or PayPal on august 10th it... ) will send your refund, you need to tell your seller 's problem, let the seller ) send. … how long does a case to answer is OK, eBay gives 36 days after the estimated delivery on! Ebay are received it if an item not received dispute 1 day after the estimated delivery.. By suggesting possible matches as you type close an open case against a buyer on,! Narrow down your search results by suggesting possible matches as you type resolved my issue – how do ask...