Items purchased directly from our online store are eligible for exchange within 30 days from the date of shipment. Proof of purchase and original packaging are required for eligibility. Additional billing may be required depending on the nature of your request, in which case a customer service representative will work with you to ensure the completion of your new order.
Do not send items that are past the 30-Day exchange period. It is encouraged that you send your product by traceable method. ATGD is not responsible for lost or misdirected packages. Sorry, no refunds on shipping.
Exchange requests usually take 1-2 weeks to process. Please send exchange items to the following address:
Against The Grain Designs
P.O. BOX 2723
Chicago, IL 60644
Please include a copy of your invoice or order confirmation with "EXCHANGE" written on it.