which meant incorporating sensors and Bluetooth or wi-fi connectivity into previously static devices, from thermostats to washing machines, industrial sensors and monitoring equipment. In hospitality, hotel companies like Best Western or Marriott have been testing voice-controlled customer service as products like Amazon Echo become increasingly adopted within the home environment. Additionally, technology makes it possible for businesses in the hospitality industry to deliver their services faster than ever. Back in January, the travel and hospitality industry was busy forecasting the top hotel trends of 2019, anticipating what the next twelve months may have in store for the world’s travelers and accommodation providers.. Now that we’re just about halfway through the year, it’s the perfect time to take another look at the hospitality trends we recommended watching out for in 2019. These wider movements reflect the changes to the general business landscape and also the shifting desires of our customer base. We have covered a lot of areas in the… Personalization comes as a beneficial result of integration between hotel systems. As we move further into the new year and observe how these hospitality industry trends shape up and develop, it’s always good to evaluate your business’s progress and measure how your property is keeping up with your market. Here’s what you can do to keep your guests calm and engaged, your staff motivated, and your reputation unharmed. Does your 2019 plan take into consideration these key changes expected to hit the industry? In the past five years, major technological advancements have revolutionized the hospitality industry. and how they are a valuable asset to the customer support side of any business, but things have developed even further. We can only say that we’re looking forward to another year of amazing, surprising, and useful hotel tech and we’re excited to see how it will help improve travel and the guest experience! We have thoroughly discussed intelligent software integration in our latest eBook, The Hotelier’s Tech Stack Guide - Must-Have Technologies That Impact The Guest Journey. What started with a pen and paper and later on developed into Excel spreadsheets, has now taken a turn for the clouds. This last system needs to receive the latest booking information, in real-time, in order to adjust the availability on all of the other online portals where the hotel is listed for bookings. They want to book a hotel that goes the extra mile when it comes to their stay there, one that will care for their particular needs, expectations, and requests and will tailor the guest experience in such a way that it will fit them perfectly. The future of the hospitality industry is increasingly transversal, shaping and being shaped by global movements, industries and consumer values . Blockchain allows unverified parties to exchange highly secure information across standard networks and promises to change industries and private transactions alike. People eat, sleep, play games, cement friendships and seek cures in H&L facilities. Not a technology per se, but a product of it, personalization is already known to be the way to go when gaining and retaining customers. Virtual customer support, intelligent translation services, and expanded application functionality all promise to reduce the load on workers, as applications provide services that oftentimes used to require a team of dedicated employees. Both guests and employees continue to seek streamlined and effective methods for communicating and receiving or providing service. Tags. Some hotels are taking an even more futuristic approach by relying on robots to play the role of the hotel staff, taking requests and delivering room-service. Also, certain information, such as special requests, can be registered upon booking and that information needs to be transferred further to the customer relationship management system (CRM). Hospitality Upgrade Magazine delivers the most up to date news about the hospitality industry . TrustYou’s Guest Messaging solution enables diverse communication channels, such as SMS, live chat, Facebook Messenger, and WhatsApp in the nearby future, with the end goal of allowing hotel guests to personalize their experience and enjoy a more seamless, satisfactory stay. that will make connected things smarter. Facebook. Kirsten Brown (Program Director, Hospitality, Tourism and Culinary Management) has noted the promotion of these systems within industry network websites, commenting on the benefit of such technology from an environmental perspective, and also the improvement of processes for staff. As 2019 comes to an end, we took an opportunity to look back at what sparked our readers' interest this past year on Hospitality Net. Hospitality and Technology, Combined. The Travel Health Index presented by TrustYou. Stay ahead of The Recovery Race and get travelers back to your hotel by remaining focused on guests' concerns and expectations around cleanliness. A.I. This particular solution enables hoteliers to write and record answers that reflect their property and its unique personality, while integrating all voice-commands seamlessly into their property’s technology stack. This is one technology trend that has been highly raved about for a few years now, starting with Siri, Google assistant and Amazon Echo, but it has only recently been integrated in the hospitality area. Nowadays, hotels have to make the choice to either take the leap and innovate, or to be left behind. By assisting with the booking process, with managing different inquiries, answering questions, ordering meals, and controlling room temperature and other such features, artificial intelligence is becoming extremely valuable to hotels. People eat, sleep, play games, cement friendships and seek cures in H&L facilities. As in the case of modern systems such as PMSs, CRMs, IBEs, and other platforms, cloud technology is leading the market currently and it will continue to do so. Advanced analytics, automated customer service, and intelligent processes are all on the horizon as intelligent applications continue to improve the services computers can provide. Your email address will not be published. Far from its depiction in science fiction movies, artificial intelligence (or A.I. Linkedin . We have thoroughly discussed intelligent software integration in our latest eBook, The Hotelier’s Tech Stack Guide - Must-Have Technologies That Impact The Guest Journey and I highly recommend downloading it, in order to get a deeper look into the importance of smart integrations. Indeed, restaurant technology trends are sweeping the country from coast-to-coast and revolutionizing the restaurant experience for us all. Back in ancient Rome, gladiators would signify the end of a fight with either a thumbs up or a thumbs down, which was basically a very simplified, and rather brutal, sort of review. From the use of sanitizers to social distancing, the hospitality industry has… Why There Is Hope Amid The Despair For The Hospitality Industry. Manage your reputation while on the go with our mobile app, TrustYou Radar! Narrow A.I. Of course, some travel trends come and go, but see if there are any changes you can make to better align yourself in 2019 to stay ahead of your competition. Home / Hotel Management / News; Technology Trends in the Hospitality Industry in 2019. Hoteliers are encouraged to deeply emphasize on cyber security in the year of 2019, in order to avoid dangerous situations, data and identify theft, and the loss of their brand’s trustworthy image. EHL Insights. 7 Emerging Hospitality Technology Trends in 2019. A great number of hotels are now basing parts of their daily operations and interactions with guests on artificial intelligence, in an effort to save time, money and to avoid human errors. Industry Outlook 2019 By Dorothy Creamer, Editor - 02/08/2019 Get great content like this right in your inbox. Let`s review the hottest technology trends in the travel industry: … While blockchain has mostly been in the news for its financial implications, it is also promising and useful in security and content distribution models, which would have favorable applications in government, healthcare, content sharing, supply chain logistics, and other data-transfer situations. First of all, cloud-based software is more accessible, more convenient and more secure than any other hard drive type of system. First name * Work Email * Email. There are, however, certain trends that impact the course of hospitality and we made sure to keep track of them, in order to help you assess what’s to come. These new generations have different requirements and needs compared to older generations. There are some broad general trends which are defining the technological direction of the hospitality industry. There are, however, certain trends that impact the course of hospitality and we made sure to keep track of them, in order to help you assess what’s to come. Smart integration is one of the potential technology trends that can adjust the availability of all online portals where the hotel is listed for bookings in real time; also it records special requests. has even called the concept of personalization “an obligation” for hoteliers. What started with a pen and paper and later on developed into Excel spreadsheets, has now taken a turn for the clouds. Industry Outlook 2019 By Dorothy Creamer, Editor - 02/08/2019 Get great content like this right in your inbox. Since joining TrustYou’s marketing team, she has embraced topics in the travel and hospitality sector with enthusiasm. “The new Technology, Tours & Activities segment at ITB Berlin 2019 is perfect proof of that,” said Christian Göke, chief executive of Messe Berlin. Back in January, the travel and hospitality industry was busy forecasting the top hotel trends of 2019, anticipating what the next twelve months may have in store for the world’s travelers and accommodation providers.. Now that we’re just about halfway through the year, it’s the perfect time to take another look at the hospitality trends we recommended watching out for in 2019. While the hospitality industry as a whole may not have been at the forefront of AI-enabled technology adoption, hotel operators are now paying close attention to the potential benefits as well as the potential threats that AI may present to them. Technology is updating and changing every single day. While we can argue that this benefits guests—and it certainly benefits vendors—how much is it taking away from the guest’s personal experience? March 20, 2019; By Court Williams, Paul Savage The hospitality industry is changing, and is rapidly becoming super high-tech. Benchmark current review activity in the global hotel crisis based on data gathered from the world’s largest guest review database. The majority of today’s travelers and especially younger generations (millennials, generation Z), expect personalized experiences and offers. runs in the background of many pre-existing applications, and is either already invisibly improving the user experience or is in beta testing, as application developers seek to improve the user experience and business potential of these products through A.I. This is one of the most potent technology trends, that is already transitioning from “nice-to-have” to “must-have”. Before the year begins, read our guide to help you understand how to convert your marketing efforts, implement analytics, use drone photography to highlight your property, and much more. With this in mind, TrustYou developed an effective, yet easy to use, direct messaging feature, which also pairs with Amazon Echo’s Alexa , providing hotel guests with a voice-operated virtual assistant. The next wave of Intelligent Things promises to combine the first-wave of Internet of Things connectivity with the advances in A.I. ITB Berlin: Global hospitality industry gathers in Germany 6 March 2019 Strong demand from exhibitors and a convention featuring high-ranking international speakers are setting the tone. Hospitality and Technology, Combined. We’ve still got a way to go before restaurant technology reaches the point where meals are 3D printed to order (imagine that! Six Tech Trends Still Reshaping Hospitality in 2019, Technology at the service of the customer, The Young Hoteliers Summit explores the growing trend of travel bubbles, Must read blogs about COVID-19 and the hospitality industry. Technology has given the industry new ways to communicate with customers, smoother internal operations and more possibilities for growth. Become an EHL Insights contributor, EHL GroupRoute de Cojonnex 18 1000 Lausanne 25 Switzerland. Up next How Casino Resorts Are Protecting Their People and Tackling Staff Safety Head On . Technology continues to revolutionise every industry in the modern economy, so it’s no surprise that there are some major changes to the hospitality industry coming up. On the contrary, reports show that hoteliers are expected to invest 7 – 8% more in cloud technology over the next years. As in the case of modern systems such as PMSs, CRMs, IBEs, and other platforms, cloud technology is leading the market currently and it will continue to do so. Technology developments and luxury services will be defining features of the industry in 2019. Autonomous tools like vacuums and farm equipment will also make the leap from using simple sensors and geofences to “visualizing” and processing staggering amounts of data, using cloud connectivity, onboard artificial intelligence and advanced analytics to make decisions that may soon surpass even the most experienced human operator. Related article: How smart technology is influencing the guest experience in 2020 From operations to guest experience to marketing, smart hotel technology offers a variety of cost savings and revenue opportunities, and it is enabling hotel owners to reach new levels of profitability. Of course, some travel trends come and go, but see if there are any changes you can make to better align yourself in 2019 to stay ahead of your competition. New Restaurant Technology to Keep an Eye on in 2019 January 16, 2019. In today’s technology-driven world, the future of the hospitality industry is digital. For hotel businesses, voice messaging brings a world of possibilities, from enabling staff to communicate with each other faster, to offering a new and more remarkable experience to hotel guests. 3632 posts . Linkedin . Here you find ten of the most significant hospitality trends for 2021. A Year In Review | Global Traveller traffic; The hotel economy; Traveller expectations; Guest preferences; Investment in tech. The hospitality industry is changing – rapidly. Not a technology per se, but a product of it, personalization is already known to be the way to go when gaining and retaining customers. Take a look to learn more about those hotel tech trends that are about to influence and shape the face of travel in 2019! Keep an Eye Out for These Three Hospitality Technology Trends in 2019. The biggest criticism of blockchain is that the protocol is relatively new and untested – but the billions of dollars in cryptocurrency have demonstrated that the technology is ready for the limelight, even if it isn’t ready for rampant speculative investment. Intelligent apps reduce the amount of input and application expertise required by people and the systems they’re using, which will continue to transform the workplace and job descriptions across industries. Press enter to search . AI is the next innovation poised to make an impact on hospitality. As always, we have summarized the most important news and stories for you, so make sure to…. is continually improving as the technology behind it is improved. The majority of today’s travelers and especially younger generations (millennials, generation Z), expect personalized experiences and offers. Edge computing is an advancement in cloud computing which brings the content collection, processing, and delivery closer to the sources of information. Technology in recent years has evolved at such a rapid pace and taken us further into a sci-fi-like future faster than our ancestors could have ever predicted. Restaurant digital ordering and payment to triple over next year Restaurant digital orders have increased by 23% each year since 2013 and will grow three-fold by 2020, says NPD Group. 5 New Technology Trends In The Restaurant Industry The hospitality and food service business is a major player in the economy. Technology is transforming the way travellers interact with brands before, during and after their journey. Comments . Although hospitality brands have been collecting consumer data from their loyalty programs for years, they simply do not have access to the gigantic amount of data that brands like Amazon or Google are able to collect (and use). Additionally, travelers nowadays are less likely to make booking decisions based on said loyalty points and are above all expecting tailored experiences and seamless UEx. Laura is a passionate bookworm and a gifted writer. 2019 brings the opportunity to engage with your audience using all the latest technological trends. So many processes are now more efficient and time-effective due to the usage of artificial intelligence. A recent industry research conducted by professional services company Deloitte concluded that smart technological solutions are the new normal. If you want to catch up with the most important hospitality news of the week, but don't have…, Week 19/2019 The TrustYou Weekly Roundup marks the end of yet another productive week in hospitality and travel. A version of this article was previously published on Bilan.ch Deserted airports,… Why is a CRS a Must Need for a Hotel? Get notified of the best deals on our WordPress themes. Read more. Honorees proved that hospitality is at the forefront of the new crusade for customized convenience. This standpoint is reinforced by the increasing importance of technology in the hospitality industry and the power that technology firms are acquiring. Written by. One of the most interesting future advances is the collaborative nature of intelligent, connected things. Edge computing provide a unique opportunity for the industry to deliver services on a global scale while still addressing local data needs. A mix of insights from the industry and Toast's own leadership team, our 2019 restaurant technology predictions highlight solutions to ongoing operational obstacles in our space – like the crave for convenience and the costliness of human capital – as well as trends we foresee picking up steam in the hospitality sector this year. Technology is advancing at a faster pace than ever before, and this is changing both the expectations of patrons as well as the way in which the hospitality industry conducts its business. EHL Insights. We have previously talked about chatbots and how they are a valuable asset to the customer support side of any business, but things have developed even further. But anyone who's spent time in the hospitality industry in the last several years knows that the role of technology in hospitality ... From the benefits of OpEx expenses on the bottom line, to software integration options, and new innovations coming from emerging technology, cloud communications offers hotels opportunities for back office efficiency with low technology acquisition … 5 Hotel Food and Beverage Trends to Watch in 2019. 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