Your Message. Be sure to include your order number when you contact us. Ordering & Payments. ... Joybird for iOS - see our pieces in your space. The first red flags come from the marketing copy, which sounds less like ⦠The idea behind a company called Joybird has merit: Sell mid-century-modern-inspired furniture online to customers who have graduated beyond Ikea. Returns & Warranty. We honor Joybird's 365-day return policy on all items unless damaged, soiled, or excessively used. Sorry for the rant but I don't want you to have the same experience as I did. Please note, changes or modifications made after the 48 hour period will incur a ⦠Closed Sundays. If your order has been shipped, we are unable to make any changes to the order including cancellation. Once you receive your swatches, email or call us to let us know what fabric made the cut for your new furniture. Since I read a lot (a LOT) of reviews and recaps when I was looking to purchase my sofa, I wanted to share a comprehensive look at my experience buying a sofa from Joybird. Designer & Business. As the corporate office for the upholstered furniture ⦠A new sofa or couch is a statement piece for your living space, whether that's a formal living room or a stylish studio apartment. But it wasnât until a month ago that I finally went for it and placed an order from Joybird, a company specializing in made-to-order midcentury-modern furniture. Should I cancel my Burrow order and go with something else? We're available M-F 6am - 4pm PT, and Saturday 9am - 2pm PT. The reply was that they aren't sure where the order is and asked me for 1-2 business days to find out. ORDER CANCELLATION/PACKAGE REFUSAL. ... Iâm taking a risk with Joybird! Send your question. Exchanges Customers are allowed one (1) free exchange, up to ⦠Every effort will be made to accommodate the cancellation of your order if your order has not been charged ⦠Marketing-Speak . But suspicion sets in once you look at their website closely. My dealer has placed an order for furniture or parts? We ship most orders within 1-2 business days of receipt. If you need to cancel after 24 hours of the initial order and before the item is delivered, you will receive a full refund, minus a 5% processing charge. Order Status & Updates. ... Made-to-order or custom items have a 48 hour grace period where you can make changes or cancel your order free of charge. If you'd like to order and get that sale price, but would prefer to wait on selecting your fabric, we offer a "decide later" option just for this very situation. Please contact the authorized dealer from whom you placed your order. Ordered a sectional on 04/27/2020. call us. Need a Hand? Can I check the status? TLDR Would suggest any other brand than joybird. On June 3rd I received an email stating the sectional has been shipped and the estimated delivery was June 14th. Fabrics & Materials. Joybird. After reading some of these comments I'm tempted to just cancel the order entirely and ask for my money back, its just getting ridiculous. Need more help? Joybird Customer Service Phone Number (888) 282-0842, Email, Address On July 21st, the chair and couch were supposed to be delivered to our apartment. Order Status Back to FAQs Topics. I have read a number of negative reviews but ultimately landed on Joybird as the reviews about quality werenât as bad as the ones Iâve seen with Room and Board and Article. Most complaints Iâve seen about Joybird were ⦠Whatever your design preferences â from modern, contemporary, casual or traditional â weâve thoughtfully created our hand-crafted sofas and couches to enhance any room and any setting. They will be able to help you find out when to expect your part(s) or new furniture. I reached out to Joybird the first time on June 22nd via text message. You can call Joybird at (619) 780-2499 phone number, write an email, fill out a contact form on their website joybird.com. On May 23, I ordered a couch and chair from Joybird furniture, order *****. Contact Joybird customer service.