Unfortunately, since Amazon does not provide tracking information to third-party sellers for FBA items, Amazon requires the buyer to contact Amazon Customer Service directly to request reimbursement for the missing item. What happens is that they’ll list items for less money than other retailers are selling them for in order to get more notice. In general, this creates certain disapproval by customers for the Amazon platform and affects businesses, as a whole. Once you place an order with Amazon, tracking is pretty easy. You failed to respond to a request for further information. 1. If your item was substituted, you'll see item was substituted on the Delivery or Pickup Confirmation e-mail and you can review the substituted items on the order details page. You can contact Amazon 's customer service department in a few different ways to get answers about your orders, shipping, returns, or anything else relating to your account… On top of that, you may be pleased to know that being an Amazon Prime member means that you’ll also get some additional features that may ease the frustration of a non-delivery occurrence. Select the department you want to search in, About Incorrect or Missing Items from Amazon Fresh Orders, This isn't the information I was looking for, Top subscription boxes – right to your door, Find a Missing Package That Shows As Delivered, Sign Up for and Manage Shipment Updates via Text for All Orders, About Delayed Shipment Updates via Text Messages, Shipment Updates via Text Supported Carriers, Amazon Shipment Updates via Text Terms and Conditions, © 1996-2020, Amazon.com, Inc. or its affiliates. Please resend the same merchandice. The item was received and the third-party seller provided verification of delivery. I ordered a few things off of Amazon set to be shipped at different times. Of course, there are a few conditions that need to be met before you can make an A-to-Z claim. Exchange or return items, Manage Prime You’ll then be given the choice to contact Amazon via live chat or phone. The claim was filed due to buyer remorse rather than an actual issue with the item. Ensure that the shipping address that was provided was correct on your order. Note : Some carriers may deliver after hours or on weekends. Package are rarely this late and we’re sorry yours still hasn’t arrive. Track or cancel orders, Returns & Refunds Your Orders To report loss for international packages, contact UPS. See if someone else accepted the delivery, unless you have health or safety concerns about doing so. There has even been talk of users receiving discount vouchers as compensation from Amazon, including Amazon Prime discounts and other additional perks. Delivery windows vary by carrier and location. If you want to ask a … If a buyer makes a purchase through Amazon Prime, Amazon will be responsible for any A-to-Z claims and will pay up to $2,500 of the purchase price and shipping. By providing an estimated delivery date of four weeks, the shady merchant can beat Amazon’s two-week payment cycle and vanish before buyers begin to complain about the product never showing up. As a customer-first business, Amazon goes to great lengths to keep us online shoppers happy and shopping. If the seller’s response is not a satisfactory one, you can then follow through with a claim. You can call them easily with this number ( call Amazon here ). Delivery windows vary by carrier and location. Off to the right of those, you’ll find the seller’s overall score spanning over the last month, three months, twelve months, and lifetime.