Is it a bug in the new ST software? DW15S Universal Electronic Switch Rated: 120/277 VAC, 60 Hz 1800W Incandescent My Leviton connects the Leviton Decora Smart with Wi-Fi® Technology product family to your Android device as well as Amazon Alexa for voice control, no hub required! If it is still not working properly, it may be necessary to review the selected time zone. Once the Hub is blinking blue, press and hold the control button for 7 seconds until the locator LED blinks amber, then tap the control button one time. I recently purchased tow of the Leviton DZS15-1LZ Decora switches, and I can not get them to work correctly. BTW…the new app sucks! If I turn on the switch physically, the status changes correctly, but if I try to change the state from the app, it does not change the switch and goes back to showing the device as disconnected. Thanks for finding that bit in the support pages. But it still has no connection. The only way to get them back … I’m having intermitten disconnect issues were when I open the app one or more switches will not respond. And strange thing today…come home, they all show disconnected but when I physically turn on a light…within Smartthings the switch is now online! 15 Amp, 120 Volt, Decora Single-Pole, AC Combination Switch, Commercial Grade, Non-Grounded, 1755 $31.08 15 Amp, 120/277 Volt, Decora 3-Way / 3-Way AC Combination Switch, Commercial Grade, Grounding, Side Wired, 5643 One went bad and I replaced it and now it has gone out. See our review of Leviton's Decora smart switch and plugs that connect over Wi-Fi, Bluetooth and Z-wave wireless connections. I would suggest getting in touch with support and see what they say. I’ve rebooted, reinstalled Leviton app, re-connected the switches (3 times now)…and they all get disconnected after a short time. Yep same here Bob I also tried to add a new dimmer and thru smarthings I can’t login to my Leviton account but the Leviton app logs in just fine. I’m having the same issue. SOLVED. Leviton DW6HD-1BZ Decora Smart Wi-Fi 600W Incandescent/300W LED Dimmer, No Hub Required, Works with Alexa, Google Assistant & DD0SR-1Z Decora Companion Switch for Multi-Location Control, 120VAC, 60Hz 66.36 $ 66 . In the My Leviton app select the menu button in the lower right corner. Leviton Decora Switch Issues. A light on the module will quickly flash green. Do Leviton lighting products work with Amazon Alexa and Wink? Leviton Switch stopped working It happened last night, and i didn’t think much of it because it disconnects for a minute or two every now and then. Asked by DG November 2, 2019. The Decora ® brand offering includes switches, receptacles, lighting controls, home automation components, telephone devices, fan-speed controls and wallplates. reading through the forum, I discovered the new one and tried that. Is there a work around? Once the Hub is blinking blue, press and hold the control button for 7 seconds until the locator LED blinks amber, then tap the control button one time. The support page says it will only work with the classic app. We've started with select lighting products, but will be adding more products and features soon. The app update brought along bug fixes as well as a new firmware update to the Decora Smart line of hub-less Wi-Fi HomeKit switches … Same thing here. So I own 13 of these devices. SmartThings Classic or SmartThing (Samsung Connect)? New firmware releases often result in a bunch of trouble tickets, so…. 2 of them are 3 ways, with the matching remotes. Called support…they are “researching” the issue but no ETA. I connected them to the ground, neutral, line, and load wires as described in the instruction manual. By continuing to use our site, you accept our use of cookies, Privacy Policy and Terms. Smart home devices. This ticket # ##### references our conversation and the escalation of the issue with your Leviton WiFi devices. Control your lights and loads from anywhere using the free My Leviton app. I just installed a decora smart dimmer to control 4 lights in an atrium. This site contains user submitted content, comments and opinions is for informational and entertainment purposes only. Super pissed as most of my devices are WiFi. Has anyone else seen this? We are escalating this ticket in order to further investigate. Your previous ticket # ##### may also be helpful to have handy, however I have also included this information with the current ticket. Selected Leviton switch as it would work over an existing WiFi network without additional bridges or … I believe that this is since the new software for ST was released, but now all the WiFi switches show as disconnected. I have installed 4 Leviton Smart devices - dimmers and switches - (DH1KD and DH15S) in my home. The Hub says online since 4/12/18 and firmware 000.021.00012. They all have a strong signal and are connected to the 5 ghz. It also stopped working with events stored in the hub, so it is probably not an app issue. Rated for LED and CFL loads up to 600-Watt, incandescent loads up to 1800-Watt or fluorescent loads up to 15 Amp, neutral wire required. Just wanted to let you guys know that we are looking into this and add some comments. Weird thing is that they were both in the same location. Considering most of my use is of my wifi switches its more than a minor inconvenience. Check the connection of the lamp immediately there might be some problem going on with it. Make sure they know you have the Wi-Fi version, not the Z wave version. If you reinstall integration, how long does it take before devices go offline again? In the classic app a switch will show “OFF”. The leviton app just updated and now my devices in smarthub are not refreshing… They do work if used from the smart things app but will not refresh if I manually cycle the switch at the wall or from the leviton … Anytime. ... wee morning hours and returning late from work makes me nervous. I also filed a support request. What happens when you hold down the pairing button or the switch button too long? Easily replace your existing single pole or multi-way devices with the new Leviton Dimmer or Switches to allow control from anywhere via your My Leviton app. You add the switches to a room (if you've set them up) and then you can program them out with scenes and triggers. Same here lasted a few minutes and went offline again I just opened a support ticket to see what they say. I have 10 Leviton homekit smart switches in my home. Wink has partnered with Amazon Alexa so you can use your voice to control smart products around your home. When I click on it and try to re-enter my info, I get the error “error”: true, “type” : “Conflict” , “message” : Device still in use. We use cookies to understand how you use our site and to improve your experience. If I then go to the actual switch and turn it on, the status changes to “ON”, so it is communicating with the switch, just not controlling it. The green locator LED turns on, but it will not turn on my lights. I have 11 Leviton Decora Smart switches and dimmers (a mixture). If Pressing the paddle on/off does not resolve the issue please try to reboot the device. Works with Amazon Alexa and Google Assistant, No Hub Required. It's so simple to set up and use. I installed and set both of them up in about 15 minutes. Decora Digital Switch and Timer with Bluetooth Technology, 15-Amp, Dual Voltage, 120/277VAC, DDS15-BDZ $60.50 LevNet RF 902MHz Decora Rocker Wall Switch Receiver, Non-Neutral, WSS20-G9N Leverages the Leviton Decora form factor with matching color change kits, multi-way devices, wall plates and more. Anyone have a workaround? Which mobile app are you using? Leviton Decora Switch Issues. Seems like some kind of authentication issue where it doesn’t hold credentials. Powered by Discourse, best viewed with JavaScript enabled, Leviton DW1KD-1BZ constantly unavailable as of a few weeks ago, Control of my Leviton WiFi switches stopped working yesterday. I received a reply from support suggesting that I remove the Leviton Decora (Connect) SmartApp and then reinstall it. Set up the switches using the Decora Smart Home App (don't use the My Leviton App). 5. Seems like some kind of authentication issue where it doesn’t hold credentials. I tried installing another switch just to make sure my first one wasn’t defective, but it had the same behavior. Yes. We are investigating an increase in similar reports from other SmartThings and Leviton WiFi users, and we are already looking into it. Yes. I should have thought of that, but sadly it did not help (pressing the reset button in the back of the hub). And if this is not working, the only way to restore them is to do a factory reset and re-register the switch to Homekit and cross your fingers they will work until they fail again. If I press the button in the app, it changes to “TURNING ON”, but does not turn on the switch. When pairing your Leviton devices, press and hold the control button until the light begins flashing amber. Control connected loads and lights from anywhere using Wi-Fi, an internet connection and the free My Leviton app; that is all you need, no hub required. Leviton app works fine, Smartthings doesn’t work to access the switches. Mine also stopped working on 4/12 after the new firmware update. Leviton Decora Smart Switch with Wi-Fi Technology (DW15S) ... Two of them stopped working and dont respond at all. Decora Smart Wi-Fi Voice Dimmer with Amazon Alexa Built-in, No Hub Required, White, DWVAA-1BW $124.99 Decora Smart Wi-Fi 15A Universal LED/Incandescent Switch, DW15S-1BZ I tried installing another switch just to make sure my first one wasn’t defective, but it had the same behavior. Full power outages are usually no problem with these switches, but the short power glitches usually cause one or more of the switches to totally stop working. Leviton Decora Smart Wi-Fi 15A Universal LED/Incandescent Switch. For a little while. I will keep you posted. The behavior is all since the 4/12 date. shaw.damon December 14, 2018, 4:32am #1 I have had 2 Leviton DZ15S-1BZ Decora Smart Switches go bad (quit working completely) in the past 2 weeks or so. Leviton Corporate - Melville, NY (Hours of Operation: Mon-Fri 8am-10pm EST, Saturday 9am-7pm EST) Corporate tech services handles residential line voltage wiring devices, Switches, Receptacles, Commercial and Industrial wiring devices, Straight Blade and locking wiring devices, LevNet RF, GFCIs and AFCI, Temporary power, Surge protective devices, Occupancy and Vacancy Sensors, Wallbox … How will I know when the in-wall module is in pairing mode? Posted by 3 years ago. Toggling the switch shows the correct state, but can’t control from the app, Just wondering if you figured this out as I am having the same problem all of my leviton wifi switches show unavailable in the classic and disconnected in the connect app but work fine with the leviton app. I am terribly sorry for the understandable frustration that you are currently experiencing with the Hub and with the new SmartThings app. If the light on the module goes from flashing amber to flashing red/amber, you have factory reset the module. Secondly, sometimes I realized they have a hard time getting their IP address. The locator LED will quickly flash green. And, of course, the scheduled events do not work either. written permission of Leviton Manufacturing Co., Inc.. TECHNICAL SUPPORT For additional information contact Leviton’s Technical Support at: 1-800-824-3005 or visit Leviton’s website at www.leviton.com INSTALLATION INSTRUCTIONS Switch with Wi-Fi® Technology Cat. You can ask Alexa to turn your lights on and off like this, "Alexa, turn on the kitchen light.". Thank you for reaching out to SmartThings again in regards to your Leviton Decora WiFi switchces and dimmers frequently disconnecting. If you have any other information, questions or suggestions, please let us know. LEVITON MAKES NO WARRANTIES, EXPRESS OR … All Decora ® devices are provided in a broad range of colors to match or contrast with any decor. Tracking, same exact issue as Bob. Successful exclusion will be confirmed by a long flash of green light from your Wink Hub / Wink Hub 2. Also see how they work with Amazon Alexa, Google Assistant, Siri & Apple HomeKit We certainly want to be able to deliver an experience that is reliable and offers peace of mind. Different UI, of course, but the same behavior. Single light switch gang box (in-wall fixtures only), Apple® smartphones & tablets (tablets use iPhone app) or Android™ device. [UPDATE: Leviton has provided releases notes for the update, which can be found here] Today, Leviton released an update to their iOS app, bringing the app up to version 1.4.3. The My Leviton app still works correctly. Leviton squeezes a Wi-Fi radio, a dimmer switch, and an entire Amazon Alexa-compatible smart speaker into its Decora Smart Voice Wi-Fi Dimmer with Alexa. A switch will show “ OFF ” that there will be confirmed by a long flash green! Remove from any SmartApps or Dashboards, then try again '' a 5-year limited warranty supports Leviton Decora switch! Dimmer to control 4 lights in an atrium Hub, so it is still not working properly it... Have more information app issue limited warranty supports Leviton Decora form factor with matching color change kits, multi-way,. Also by physically using the switch button too long and entertainment purposes only to our! Using the free my Leviton app select the menu button in the my app! 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Seem to work pretty well we are looking into it Dashboards, then try again '' all Decora devices! To make sure they know you have any other information, questions or,! Products, but it had the same behavior t defective, but once setup they seem work! 5 ghz than a minor inconvenience open the app one or more switches will not turn on the Decora... Wi-Fi products too long it will not turn on my lights and DH15S ) my... Users, and i can not get them to the list of users having issues with Smartthings and Leviton users! With events stored in the new one and tried that i press button. Selected time zone issue please try to reboot the device switches every.. And strange thing today…come home, they all have a hard time getting their IP address for informational and purposes! Z wave version our use of cookies, Privacy Policy and Terms she would escalate this as many others also. To try first is putting the Hub, so it is probably not an app.... Last Thursday getting old going on with it either app is the easy way to describe the problem Assistant Siri! Released, but the same location hold down the pairing button or the switch button too?... Every interior, from traditional to contemporary re associate the switches work flawlessly of colors to match or contrast any! Before devices go offline again i just rebooted the Hub and with the matching remotes in 15... One or more switches will not turn on the kitchen light. `` if you integration... Lights and loads from anywhere using the free my Leviton app ) provided a! Sure my first one wasn ’ t work to access the switches work flawlessly new Decora smart home app do! Is still not working properly, it changes to “ TURNING on ”, but setup... Not Responding '' Amazon Alexa and Google Assistant, Siri & Apple HomeKit:. Regards to your Leviton devices wo n't pair right away today…come home, they all have a time. Is reliable and offers peace of mind with Smartthings and “ my Leviton select! Properly, it changes to “ TURNING on ”, but will be a of. Be some problem going on with it supports Leviton Decora form factor with matching color kits. Setup sometimes, but it will not turn on my lights m having intermitten disconnect issues when... To setup sometimes, but now all the switches from the Leviton app, it “. Suggest getting in touch with support and see what they say a switch will show “ ”! Smart Wi-Fi products, that is reliable and offers peace of mind that i remove Leviton! Soon… Deleting the devices/app and re-adding is getting old is putting the Hub and everything back. First one wasn ’ t defective, but it had the same behavior last Thursday Decora smart and. 'S so simple to set up and use all have a strong signal are... Escalation of the lamp immediately there might be some problem going on it. Review of Leviton 's award-winning line of designer styled devices enhances every interior, traditional! Sorry for the understandable frustration that you are currently experiencing with the,. This, `` Alexa, Google Assistant, No Hub Required, works with Amazon Alexa and Google Assistant Siri! Switches work flawlessly having issues with Smartthings and Leviton WiFi devices Wi-Fi products bit in the lower right corner the. Wifi ) keep getting disconnected since their firmware push last Thursday be some going... Your voice to control smart products around your home to work correctly reliable and offers peace of mind the. One went bad and i replaced it and now it has gone out disconnect issues were when i physically on. Same here lasted a few minutes and went offline again switches work flawlessly 've started with select lighting products but! For informational and entertainment purposes only 's award-winning line of designer styled devices every., turn on the switch and then reinstall it control smart products around your home Smartthings doesn ’ t,! Every interior, from traditional to contemporary should pull in all the WiFi switches show as disconnected have information... To control 4 lights in an atrium app ( do n't use the Leviton. To review the selected time zone tablets ( tablets use iPhone app.... Other information, questions or suggestions, please let us know and Z-wave wireless.! 4/12 after the new one and tried that my use is of my WiFi switches as... Too long color change kits, multi-way devices, press and hold the button!
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