To qualify for automatic acceptance, a return request must meet the following criteria: The process occurs for all return reasons, except for "Arrived damaged", "Missing parts or pieces" and "Doesn't seem authentic". Under Send a refund, you can choose to let buyers keep the item and automatically refund them if the refund amount is less than a certain amount. If the reason for a return is "Item not as described" or if you offer free returns within your return policy, the buyer is immediately issued with a return label to send the item back to you. All return requests are initiated through My eBay, and are handled the same way. Approve returns automatically or manually—it’s your choice, Offer automatic refunds and tell the buyer to keep an item, Choose your preferred return shipping label, Include RMAs and structured restocking fees, Research other sellers’ return policies for similar items to keep yours competitive, High-quality photos minimize the need for a return—make listings as detailed as possible, Review your return preferences regularly to ensure they continue to meet your business needs, Issue prompt refunds, preferably within 2 business days, Consider extending your return policy during the holiday season, Limit restocking fees, as they can make shoppers less likely to buy, Keep a valid return address on file, and remember that you can manage multiple return addresses through your return preferences. Sorry but why should businesses suffer losses where buyers clearly are misusing the returns policy. Drive traffic to your ebay listings and increase your earnings. Setting Up a Buyer-Friendly Return Policy . For example, you can create rules to: Handling some returns automatically not only saves you time, it's also great customer service, as the buyer gets their return request sorted out straight away. This includes shipping labels and tracking information generated by third-party APIs. The item was purchased on eBay.com.au, and your eBay.com.au account must be active at the time of using the eBay return label service (not suspended nor made inactive by eBay). Get 0% final values fees now. Here's how returns that qualify for auto-acceptance will be processed: The buyer requests a return. Buyers will now have 10 business days from when you accept their return or issue a label to send their item back to you. Sellers claimed big changes were coming to the eBay Return Policy but those changes didn’t come yet. When the buyer prints your label, it will include your RMA number. This tells eBay that you need to include an RMA on your return shipping labels. If you need deeper customization options, such as to only automate returns in certain categories or lists, you can do that by using basic or advanced rules. The buyer has requested a return from their Purchase history in My eBay. Reach more buyers and get return protection. For more information, read our Seller Centre article on streamlining returns - opens in new window or tab. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Once you start a return, the seller has 3 … Regardless of your return policy, in these cases, you are required to work with your buyer to find a suitable resolution. If you offer free returns, you can offer partial refunds in increments of 5% to 50% if the item comes back to you in a different condition than what you dispatched it in. When you sell on eBay, you need to state whether you accept returns or not, and if so, under what conditions. I explain how my Top Rated Seller ebay account was not set up correctly to take advantage of recent changes for Top Rated Sellers. Offering replacements and exchanges is a good way to resolve customer issues while maintaining the sale. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. If you've changed your mind and want to send it back, you can ask the seller … We’ll do what we can to resolve the issue based on the information provided, including any photos of the item, and the buyer’s purchase history. Establishing a clear return policy can give buyers peace of mind & help businesses better manage customer concerns. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. Here’s the SAFE-T policy (Seller Central login required). eBay Open to Flexible Seller Return Policies – eBay is open to a more flexible return policies for sellers, which would be a major change from the one-size-fits-all policy in place now. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If your policy is to accept returns, you can set up rules that automate the way that you manage different parts of the return process. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. We recommend that you begin changing your returns policies now. Enter your search term to display live search results. *UPS Pulse of the Online Shopper Survey, 2016. For more information, see our page on handling a return request. Accept some returns automatically, while continuing to process others manually, Refund the buyer automatically and allow them to keep the item, if the return postage cost is higher than the item's cost, Provide different return addresses for different items, The request meets the time frame of your listing's return policy and is raised within your returns window, The return is domestic and will be posted back to an address in the UK. If the reason for a return is "Item not as described" or if you offer free returns within your return policy, the buyer is immediately issued with a return … You can continue to provide great customer service—and encourage repeat business—by considering the following tips: Read frequently asked questions about returns on eBay. At the other end are career criminals systematically making money from the generous returns policies of Amazon and eBay. Buyers who return an item can still leave feedback and detailed seller ratings. eBay Tests New … If you wish to use your own label, you’ll only be able to do so in cases where you manually approve returns. Sellers claimed big changes were coming to the eBay Return Policy but those changes didn’t come yet. They can then print the label and use it to send the item back to you. eBay say that they see a significant number of buyers return items and then have to chase their refund and often this puts the seller’s metrics at risk if the case is escalated to eBay. Will see this in the total refund cost is less than a amount... Drop-Down menu illustrated images to celebrate your # sellerlife on social media and calls. Status, sellers will have two business days from when you receive the return request 's decision about return... Check the status of your return preferences in My eBay policy ( Central! 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